Troubleshooting

• How do I change or replace the filter cartridge?

  JUGS, CARAFE & BENCHTOP SYSTEMS Gently remove the water reservoir from the jug (which contains the existing filter cartridge). If this is held on tight, gently pull the reservoir from the water outlet. Once the water reservoir is separated from the main product body, remove the existing filt...

• How do I remove the filter cartridge?

  To replace the filter cartridge in your unit, please follow these detailed steps to ensure a smooth and effective process: Remove the Reservoir: Start by carefully detaching the reservoir from the main container of the unit. This step is crucial as it allows you to access the filter cartridge fo...

• How to Remove the Inner Reservoir from the Water Filter Jug

  If you find that the inner reservoir is difficult to remove, try this technique: Gently pull the reservoir from the opening where the water is dispensed. As you do so, wiggle it slightly to help release the sides. This should make it easier to remove.

• Why does the water have a strange taste?

  It’s quite unusual for our filters to affect the taste of the water, as they are designed to provide high-quality, great-tasting water with a smooth, spring water flavour. If you’re experiencing an unpleasant taste, it’s typically due to one of the following reasons: Insufficient Rinsing: The f...

• Why is there black/gray dust particles in my water?

  This is very common and nothing to be concerned about. The black particles are actually dust from the filter media but they are not harmful in any way. This dust can be released from the filter cartridge for a few different reasons: The filter has not been pre-rinsed as per the manual instruct...